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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify preventative maintenance program for clients
   • Verify details of client system and equipment type to assess level of maintenance required
   • Determine type and extent of maintenance agreed and check against existing service level agreement with client
   • Contact client and agree on suitable time to carry out maintenance program
2. Plan maintenance and fault clearance activity
   • Verify details of warranties and service agreements for client equipment and advise client of charging details where warranty or agreement does not exist
   • Negotiate and agree on commitments and responsibility with client
   • Organise work priorities so that maintenance staff are available to meet scheduled commitments
3. Arrange allocation of labour resources
   • Evaluate expertise and competencies of staff in relation to skills required to maintain equipment noted in service level agreement
   • Allocate staff member with appropriate skills and competency to task to minimise risk of failure
   • Advise designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair
   • Prepare schedule of maintenance program and confirm with client
4. Organise assistance to fault staff
   • Provide additional resources if required
   • Arrange delivery of additional materials and parts
   • Escalate fault to appropriate level when it cannot be rectified in specified timeframe
   • Organise product manufacturer support as appropriate

Performance Evidence

Evidence of the ability to:

plan and organise a preventive maintenance schedule according to vendor specified requirements and client agreements

negotiate fault clearance arrangements with clients, applying related work health and safety (WHS) requirements and work practices

plan and schedule fault clearance activity, allocating an appropriately skilled repair officer to rectify faults.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe electronic databases, spreadsheets and schedulers

describe equipment to be maintained

outline legislation, codes of practice and other formal agreements that impact on the work activity

describe the process for the procurement of spare parts

explain service level agreements

outline specific WHS requirements relating to the activity and site conditions

describe typical issues and challenges that occur on site

outline vendor procedures.

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